Class motion lawsuit filed in opposition to Dell for false promoting over Alienware laptop computer’s upgradeability
In a category motion lawsuit filed within the US district court docket of Northern California, the proprietor of an Alienware Space 51M R1 gaming laptop computer alleges that Dell knowingly misled him with ads over the laptop computer’s “unprecedented upgradeability.”
The 20-page criticism claims that Alienware was “falsely misrepresenting traits and qualities of the Space 51M that it knew didn’t exist,” alleging breach of contract and guarantee, false promoting and illegal enterprise practices beneath the California civil code.
The core of the criticism, filed by plaintiff Robert Felter, is that Alienware’s promoting appeared that homeowners of a 2019 Space 51M R1 laptop computer might improve to future Intel CPUs and Nvidia GPUs, just like the then-upcoming Intel tenth gen and Nvidia RTX Tremendous GPUs.
Neither was potential with the Space 51M R1. As a result of the tenth gen Intel CPUs moved to a brand new socket, they weren’t appropriate with the Alienware Space 51M R1’s Z390 motherboard. Dell did later promote GPU improve kits for the R1, however they maxed out with the RTX 2080, reasonably than the quicker ‘Tremendous’ fashions—that means anybody who had already bought the laptop computer with an RTX 2080 had no method to improve it.
The subsequent iteration of the laptop computer, the Space 51M R2, did assist improve kits for the Tremendous GPUs, in addition to Intel’s tenth gen CPUs.
Felter’s lawsuit alleges that Dell knew when it made its promise of “unprecedented upgradeability” that the 51M’s upgradeability could be restricted by components like that Z390 motherboard, and that it was a advertising and marketing ploy to assist promote the 51M earlier than newer {hardware} confirmed up. “Dell knew it needed to handle customers’ hesitation to buy the Space 51M R1 shortly earlier than its Core Parts turned outdated,” reads the criticism.
A lawyer for the plaintiff advised Tom’s {Hardware} that “Dell’s commercial to the general public didn’t place any restrictions on the upgradeability of the laptop computer” and that Dell “by no means disclosed that these with the best spec CPU and/or GPU that their machine wouldn’t be upgradeable.”
We reached out to Dell; the corporate mentioned that it doesn’t touch upon authorized issues. A replica of the criticism may be discovered right here.
